Tata Motors Customer Care Jobs 2026 – Call Center Executive Roles, Salary, Eligibility & How to Apply Online

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Every car, truck or bus that Tata Motors sells comes with years of after-sales contact. Owners call to book a service, ask about a warranty claim, track a spare part, or simply report a problem on the road. Behind each of these calls is a customer care or call center executive who listens, logs the issue and makes sure it reaches the right team. That is why customer support is one of the steadiest entry points into the Tata Motors ecosystem for graduates and 12th pass candidates who speak clearly and enjoy helping people.

Customer support work linked to Tata Motors happens in several places. Some roles sit inside the company’s own customer experience teams, some are handled by outsourced service partners that run contact centres in cities such as Pune, Mumbai, Bengaluru, Hyderabad, Kolkata and the Delhi NCR region, and many more sit inside the showrooms and service workshops of authorised dealers across India. Each of these employers recruits separately, so the job title, shift and pay can differ from one place to another.

This guide explains the main customer care and call center roles, indicative salaries for 2026, eligibility, the usual selection rounds and how to apply safely. Openings are usually announced on the official Tata Motors careers page, on the websites and notice boards of authorised dealers, and on well-known job portals. Please note that this is an independent informational guide and not the official website of Tata Motors or any of its dealers or partners.

Tata Motors Customer Care Jobs 2026 – Quick Overview

Detail	Information
Company	Tata Motors (Tata Motors Passenger Vehicles Ltd and Tata Motors Ltd), its service partners and authorised dealers
Industry	Automobile – Customer Service and Support
Headquarters	Mumbai, Maharashtra
Key Locations in India	Pune, Mumbai, Bengaluru, Hyderabad, Kolkata, Delhi NCR and dealer cities nationwide
Job Types	Customer Care Executive, Call Center Executive, Non-Voice Support, Service Advisor, Telecaller, Team Leader
Fresher Salary (Indicative)	₹12,000 – ₹24,000 per month
Experienced Salary (Indicative)	₹24,000 – ₹80,000 per month
Minimum Education	12th pass for some dealer roles; graduate preferred for most contact centre roles
Experience	Freshers and experienced candidates
Training Programs	Product, process and soft-skills induction training
Work Type	Full-time, office or showroom based, rotational shifts in some teams
Official Hiring Channel	Tata Motors careers page, authorised dealers, reputed job portals
Selection Process	Screening, communication test, HR and operations interview

About Tata Motors Customer Support

Tata Motors is one of India’s best-known vehicle makers. After the demerger that took legal effect on 1 October 2025, the passenger vehicle business (cars, EVs and Jaguar Land Rover) sits under Tata Motors Passenger Vehicles Ltd, while the commercial vehicle company carries the name Tata Motors Limited. Popular models include the Nexon, Punch, Harrier and Tiago, along with a wide range of trucks, buses and small commercial vehicles.

A growing base of owners, especially electric vehicle buyers, means a steady flow of questions about charging, software updates, service bookings and roadside help. Support for these customers is spread across company teams, outsourced contact centres and the front desks of independent authorised dealers. Dealer showrooms and workshops are run by franchise partners who hire their own staff and set their own pay, so always check who the actual employer is before you accept an offer.

Types of Customer Care Jobs at Tata Motors

Customer Care Executive (Voice)

Handles inbound calls from vehicle owners about service, warranty, complaints and general queries, and records each case in the CRM system.

Call Center Executive (Inbound and Outbound)

Makes and receives calls for service reminders, feedback surveys and follow-ups after a workshop visit.

Non-Voice Support Executive

Replies to customer emails, website chats and social media messages in a polite and accurate way.

Service Advisor (Dealer Workshop)

Meets customers at the service centre, explains the job card, gives cost estimates and updates them on repair progress.

Telecaller (Dealer Showroom)

Calls enquiry leads, books test drives and passes interested buyers to the sales team.

Customer Relationship Executive

Looks after post-sale contact at a dealership, handles feedback scores and resolves small complaints.

Team Leader – Customer Support

Guides a group of executives, tracks call quality and handles escalated cases.

Tata Motors Customer Care Salary 2026

Position	Indicative Monthly Salary (₹)
Telecaller (Dealer)	₹12,000 – ₹18,000
Call Center Executive	₹13,000 – ₹21,000
Customer Care Executive	₹14,000 – ₹24,000
Non-Voice Support Executive	₹14,000 – ₹22,000
Customer Relationship Executive	₹16,000 – ₹26,000
Service Advisor	₹18,000 – ₹30,000
Team Leader – Customer Support	₹26,000 – ₹40,000
Customer Experience Manager	₹45,000 – ₹80,000

These figures are indicative ranges based on publicly reported salary data and typical market pay. Actual salary depends on the employer (company, service partner or dealer), the city, language skills, shift and experience. Some roles also pay performance incentives or night-shift allowances.

Customer Care Jobs for Freshers

Customer support is one of the few areas where a fresh graduate can be hired mainly on communication skills. Recruiters look for clear speech, patience and basic computer use more than technical knowledge of vehicles, because product details are taught during induction.

Freshers often start as call center executives or telecallers. After six to twelve months of good quality scores, many move to customer care, service advisor or quality analyst roles. Candidates who can speak a regional language along with Hindi and English are often in demand for regional support lines.

If you are a fresher, practise mock calls with a friend, learn to type with reasonable speed and read about Tata Motors models so that common customer questions do not surprise you in the interview.

Training for Customer Care Staff

New joiners in support roles usually go through a short induction before taking live calls. The exact plan depends on the employer, but most programmes cover the following areas.

Product Training

Basic knowledge of Tata Motors cars, EVs and commercial vehicles, service schedules and warranty rules.

Process and CRM Training

How to log a complaint, raise a ticket, escalate a case and close it within the set timeline.

Soft-Skills Training

Call opening and closing, empathy statements, handling angry callers and email etiquette.

On-the-Floor Support

Listening to live calls with a mentor and handling simple calls under supervision before working independently.

Eligibility

Candidates must meet the minimum education set in the job notice.
Good spoken Hindi and English; a regional language is an advantage.
Basic computer knowledge, including typing and email.
Willingness to work in rotational shifts where the role needs it.
Freshers and experienced candidates can both apply.
Valid identity and address documents for verification.

Education Qualification

Education needs vary by role and employer. Common requirements include:

12th pass for telecaller and some dealer front-desk roles
Any graduate (BA, BCom, BSc, BBA) for customer care and call center roles
Diploma or ITI in automobile trades for service advisor roles at some workshops
Graduate with support experience for team leader roles
MBA or graduate with several years of experience for customer experience manager roles

Selection Process

Online application or resume submission through an official channel
Resume shortlisting based on education and communication
Telephonic screening call
Communication or voice-and-accent assessment
Typing or basic computer test for some roles
Operations interview with a team leader or manager
HR discussion on shift, location and salary
Document verification and offer letter

Working Hours and Shifts

Most roles have 8 to 9 hour shifts.
Contact centres may run rotational shifts, including early morning or late evening.
Dealer showrooms and workshops usually follow showroom hours with one weekly off.
Weekend work is common because many customers visit or call on Saturdays and Sundays.

Shift timing and weekly off depend on the employer, so ask about them during the HR round.

Benefits

Provident Fund (PF) and ESIC as per law
Paid leave and public holidays
Performance incentives in some roles
Medical insurance with some employers
Transport for late shifts with some contact centres
Product and soft-skills training
Internal job postings for growth

Benefits differ between Tata Motors, its service partners and individual dealers.

Career Growth

Telecaller / Call Center Executive → Customer Care Executive → Senior Executive or Quality Analyst → Team Leader → Customer Experience Manager

Good quality and customer satisfaction scores help with early promotion.
Service advisors can grow into workshop manager roles at dealerships.
Experience in automotive support is useful across other vehicle brands too.
Learning EV basics can open specialised support roles.

Skills That Can Improve Your Chances

Clear and polite speaking style
Active listening
Patience with upset customers
Typing speed and accuracy
Basic MS Excel and email writing
CRM or ticketing tool knowledge
Regional language fluency
Basic understanding of cars and EVs
Problem-solving attitude
Teamwork and punctuality

Documents Required

Updated resume
Aadhaar card
PAN card
10th and 12th marksheets
Graduation certificate or marksheet, if applicable
Experience and relieving letters, if any
Recent passport-size photographs
Bank account details
Last salary slips, if experienced

Carry original documents along with photocopies for verification.

How to Apply Online

Step 1

Visit the official Tata Motors website and open the careers section, or check the careers page of a known authorised dealer in your city.

Step 2

Search for keywords such as customer care, customer support, call center or service advisor.

Step 3

Read the job description carefully, including location, shift and the name of the hiring company.

Step 4

Prepare a one-page resume that highlights communication skills, languages known and any support experience.

Step 5

Create an account on the official portal or reputed job portal and fill in your details correctly.

Step 6

Upload your resume and submit the application.

Step 7

Keep your phone reachable, because the first round is often a screening call.

Step 8

Attend the interview rounds only through official emails or calls and verify the employer name before joining.

Beware of Fake Job Offers

Customer care jobs are a common target for fraud because they need no technical degree. Fraudsters may use the Tata Motors name in WhatsApp messages or fake websites.

Never pay any registration, training, uniform or security fee for a job.
Do not share OTPs, bank passwords or card details with recruiters.
Check that emails come from official company or dealer domains.
Be careful of offers made without any interview.
Report fraud at cybercrime.gov.in.

Tata Motors Customer Care Jobs 2026 – FAQs

Who hires customer care staff for Tata Motors?

Support staff may be hired by Tata Motors itself, by its outsourced service partners or by independent authorised dealers, depending on the role.

Can a 12th pass candidate apply for call center jobs?

Some telecaller and dealer front-desk roles accept 12th pass candidates, while most contact centre roles prefer graduates.

What is the salary of a Tata Motors customer care executive?

An indicative range is ₹14,000 to ₹24,000 per month, depending on the employer, city and experience.

Is English compulsory for these jobs?

Basic spoken English is usually needed, along with Hindi. Regional languages can be an added advantage.

Are there work-from-home customer care roles?

This depends on the employer. Check the job notice on the official portal, and be careful of unofficial work-from-home offers asking for money.

Do freshers get training?

Yes, most employers run an induction covering products, processes and soft skills before live calls.

What is a service advisor’s job?

A service advisor receives customers at the workshop, explains repairs and costs, and updates them until the vehicle is delivered.

How can I check if a job offer is genuine?

Match the opening with the official careers page or the dealer’s official contact details, and never pay any fee.

Final Words

Customer care is a practical way to start a career around a respected vehicle brand without needing an engineering degree. If you speak well, stay calm under pressure and enjoy solving problems, these roles can lead to team leader and customer experience positions over time. Apply only through official channels, confirm the actual employer, and build your skills steadily for long-term growth.

Disclaimer: Salary figures are indicative and may differ from actual offers. This is an independent informational guide not affiliated with Tata Motors or the Tata Group. No job or salary is guaranteed. Verify all openings on the official careers portal and never pay any fee to anyone for a job.